HELP CENTRE
Welcome to the Linen Hub Help Centre.
Here is where you’ll find all of the details to help us to meet your linen needs. Below you can navigate to the relevant sections to find what you’re looking for.
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Important Updates
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As our Linen Hub Collection points continue to grow across the country we're updating our collection hub timeframes to help us keep linen circulating smoothly and ensure availability for all customers.
Please note:Linen orders must be collected from the hub within 24 hours of the scheduled collection day.
If linen is not collected within 24 hours:
The order will be returned to our main facility
The linen will be processed as soiled
Item charges will still apply
Any rental charges incurred during this period will remain payable
This process ensures stock is available for other customers and space is available inside the Collection Hubs for new orders to be placed.
If you anticipate a delay or need to adjust your collection day, please contact our Customer Care team so we can assist where possible.
Thank you for your understanding and for helping us keep our hub operations running efficiently. -
Here’s what’s changing from Monday, 13 October
Customer Care remains your go-to 7 days a week for:
General enquiries
Order and Delivery assistance
Invoice and Reporting enquiries
Account or service support
Best way to get in touch
Use Live Chat on our website for the fastest response
Contact us via phone on 1300 038 222
Email your local Branch - details below
Emails are changing
If you need to reach us by email, please contact your local branch directly:
Victoria
New South Wales
Queensland
South Australia
Support Tickets
Continue to raise support tickets for all Aged Linen, Stock Movement, and Invoicing enquiries.
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Updated Terms & Conditions
We've updated our Linen Hub Terms & Conditions to reflect additional products added to our range and our Customer rebate program.
These Terms & Conditions take effect 16 October 2025.
We encourage you to review the updated terms in full and download a copy for your records. You can also find a copy of these in our Linen Hub Help Centre.
If you disagree with the updated Terms & Conditions, you may terminate your agreement with SPL at any time by providing written notice within 30 days via our Closing your Account form. Unless we receive this notification, you will be deemed to have accepted the updated Terms & Conditions of service.
Should you require any assistance or have further questions please contact us.
7-Day Week Customer Care
We’re committed to providing exceptional support to our customers, 7 days a week. Here’s a quick overview of our customer care and technical support hours:
Customer Care Hours:
Monday to Friday: 8:00 AM – 5:00 PM
Saturday & Public Holidays: 9:00 AM – 2:00 PM
Technical Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM
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For email enquiries please email:
Victoria
New South Wales
Queensland
South Australia
Western Australia
Each email is registered in our system and ensures a quick response. We’re able to track this to ensure your issues are resolved and that we address the root cause of any problems raised.
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For phone queries please contact the SPL Customer Care team on 1300 038 222.
Our Office hours for live chat and our 1300 number are 8am-5pm Monday-Friday and 9am-2pm on Weekends and Public Holidays.
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Should you need additional assistance the following escalation points area available here.
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To streamline our support process, we kindly ask that you submit a request related to:
aged linen
stock movement
stock on hand
billing support
Submit a Daily Hire Support Ticket
Submitting requests this way will help us manage and respond to your enquiries as efficiently as possible.
Hub Locations
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Broadmeadows Click & Collect / Self Serve / Deliver Hub
9-23 King William Street, Broadmeadows, Vic, 3047
Access Map HereDrysdale Click & Collect Hub
6/93 Murradoc Road, Drysdale VIC 3222
Access Map HereAnglesea Self Serve Hub
Last Day of Operation: 8 March 2026
17 Diggers Parade, Anglesea VIC 3230
Access Map HereApollo Bay Self Serve Hub
Arthur Court, Apollo Bay VIC 3233Apollo Bay Click & Collect
Shed 3 & 4 Arthur Court, Apollo Bay VIC 3233Lorne Self Serve Hub
3 Beaurepaire Drive, Lorne VIC 3232Port Melbourne Click & Collect Hub
Unit 4069, 2 Salmon St, Port Melbourne VIC 3207
View Access Map
Gate Access Code: *206218#Rosebud Click & Collect Hub
Kennard's Storage, Unit 78, 2 Colchester Rd, Capel Sound VIC 3939
Gate Access Code: *786266#Sorrento Self Serve Hub
102 Ocean Beach Road, Sorrento VIC 3943Warrnambool Click & Collect / Deliver Hub
1/17 Robson Street, Warrnambool, VIC 3280
Access Map HereColac Click & Collect / Deliver Hub
6 Hurst Court, Colac VIC 3250
Access Map HereHawthorn Click & Collect Hub
National Storage, Unit 0011, 660 Burwood Road, Hawthorn VIC 3122
Access Map Here
Gate Access Code: *206218#Abbotsford Click & Collect Hub
Kennards Self Storage, Unit 1005, 324-328 Hoddle Street, Abbotsford VIC 3067
Access Map Here
Gate Access Code: *786266#Mornington Click & Collect Hub
National Storage, Unit G324 ,65 Yuilles Road, Mornington VIC 3931
Gate Access Code: *206218#
Phillip Island Self Serve & Deliver Hub
238B Thompson Avenue Cowes VIC 3922
Bright Self Serve & Deliver Hub
35 Station Street Porepunkah VIC 3740
Geelong Click & Collect/Deliver Hub
255 Thompson Rd, North Geelong VIC 3215 -
Albury Click & Collect / Deliver Hub
555 Nurigong St, South Albury NSW 2640Moore Park Click & Collect Hub
Kennards Storage
Unit G0105, 813-851 S Dowling St, Moore Park NSW 2021Gate Access Code: *786266#
Brookvale Click & Collect Hub
Kennards Self Storage
Unit A014, 25-29 Winbourne Rd, Brookvale NSW 2100Gate Access Code: *786266#
Erina Click & Collect Hub
Kennards Self Storage
Unit N5, 151 The Entrance Road, Erina NSW 2250Gate Access Code: *786266#
Newcastle Click & Collect / Deliver Hub
3/30 Rural Drive, Sandgate NSW 2307
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Earlville Click & Collect Hub
National Storage
Unit 43 92 - 94 Ishmael Road, Earlville QLD 4870
View Access MapGate Access Code: *206218#
Port Douglas Click & Collect / Deliver
Attended Linen Hub
9-11 Teamsters Cl, Craiglie QLD 4877Fortitude Valley Click & Collect Hub
National Storage
Unit 2314, 114 Montpelier Road, Bowen Hills QLD 4006View Access Map
Gate Access Code: *206218#West End Click & Collect Hub
Kennards Self Storage
Unit 143, 52 Bank Street, West End, QLD 4101View Access Map
Gate Access Code: *786266#Bundall Click & Collect Hub
National Storage
Unit 114, 108-110A Bundall Road, Bundall QLD 4217Gate Access Code: *2062118#
Tweed Heads Click & Collect/Deliver Hub
National Storage Unit 145, 10 Corporation Circuit, Tweed Heads NSW 2586
Gate Access Code: *206218#Smithfield Click & Collect/Deliver
National Storage Unit B3, 920 Captain Cook Highway, Smithfield QLD 4878Burleigh Heads Click & Collect/Deliver
National Storage, Unit 050, 61 Township Drive, Burleigh Heads, QLD 4220
Gate Access Code: *206218#
Hervey Bay Click & Collect/Deliver Hub
National Storage, Unit 59, 10 Southern Cross Circuit, Urangan, QLD 4655
Toowoomba Click & Collect/Deliver Hub
National Storage, Unit 224, 214 North Street, Rockville QLD 4350
Airlie Beach Attended Hub Click & Collect/Deliver (Coming Soon)
SUNSHINE COAST HUBS
Alexandra Headland Click & Collect/Deliver Hub
Kennards Self Storage, Unit A5, 121 Sugar Road, Alexandrea Headland, QLD, 4572
Gate Access Code: *786266#
Caloundra Click & Collect/Deliver Hub
National storage Unit B515, 28 Enterprise Street, Caloundra QLD 4551
Gate Access Code: *206218#
Noosaville Click & Collect/Deliver Hub
National Storage Unit 1079, 77 Rene Street, Noosaville QLD 4566
Gate Access Code: *206218#
Warana Click & Collect/Deliver Hub
Kennard's Self Storage, Unit C022, 52 Premier Circuit, Warana, QLD 4575
Gate Access Code: *786266#
Coolum Click & Collect/Deliver Hub
National Storage, Unit 002, 6 Corbould Road, Coolum, QLD 4573 -
Adelaide Click & Collect / Deliver Hub
59 - 63 Stephens Avenue, Torrensville SA 5031Aldinga Click & Collect/Deliver
National Storage, Unit C43, 209 Aldinga Beach Road, Aldinga Beach SA -
Margaret River Click & Collect / Deliver Hub
National Storage Unit 33, 3 Owen-Tucker Lane, Margaret River WA 6285South Fremantle Click & Collect/Deliver Hub
National Storage, Unit 202, 4 Brockman Place, South Fremantle WA
Osborne Park Click & Collect / Deliver Hub
National Storage, Unit A0017, 459 Scarborough Beach Road, Osborne Park WA 6017
Collection Point Opening Hours
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Rosebud Click & Collect Hub
Monday - Friday: 8:30AM - 6PM
Saturday: 9AM - 5PM
Sunday: 10AM - 4PM
Delivery Window: 9:30AM-12:30PMHawthorn Click & Collect Hub
Monday - Sunday: 5AM - 9PM
Delivery Window: 9AM-12PMAbbotsford Click & Collect Hub
Monday - Friday: 8:30AM - 6PM
Saturday: 9AM - 5PM
Sunday: 10AM - 4PM
Delivery Window: 7AM-10AM
Mornington Click & Collect Hub
Monday - Sunday: 5AM - 9PM
Delivery Window: 9AM-12PMApollo Bay Click & Collect Hub
Monday - Sunday 5AM - 9PM
Delivery Window: 11AM-2PM
Port Melbourne Click & Collect Hub
Monday - Sunday: 5AM - 9PM
Delivery Window: 7:30AM-10:30AMDrysdale Click & Collect Hub
Delivery Window: 9AM-12PMGeelong Click & Collect Hub
Delivery Window: 9AM-12PMColac Click & Collect Hub
Delivery Window: 9AM-12PMWarrnambool Click & Collect Hub
Delivery Window: 9AM-12PM -
Moore Park Click & Collect Hub
Monday - Friday: 7:30AM - 6PM
Saturday: 9AM - 5PM
Sunday: 10AM - 4PM
Delivery Window: 10AM-12PM
Erina Click & Collect Hub
Monday - Friday: 8:30AM - 6PM
Saturday: 9AM - 5PM
Sunday: 10AM - 4PM
Delivery Window: 8AM-11AM
Brookvale Click & Collect Hub
Monday - Friday: 6:30AM - 5PM
Saturday: 7AM - 4PM
Sunday: 8AM - 12PM
Delivery Window: 11AM-1PM
Newcastle Click & Collect Hub
Monday - Friday: 8AM - 10AM and 2PM - 4PM
Delivery Window: 8AM-10AM -
Earlville Click & Collect Hub
Monday - Sunday: 5AM - 9PM
Delivery Window: 7AM-10AMFortitude Valley Click & Collect Hub
Monday - Sunday: 5AM - 9PM
Delivery Window: 9AM-12PMWest End Click & Collect Hub
Monday - Friday: 8:30AM - 6PM
Saturday: 9AM - 5PM
Sunday: 10AM - 4PM
Delivery Window: 9AM-12PMBundall Click & Collect Hub
Monday -Sunday: 5AM - 9PM
Delivery Window: 12PM-3PM
Burleigh Heads Click & Collect Hub
Monday - Sunday: 5AM-9PM
Delivery Window: 12PM-3PM
Tweed Heads Click & Collect Hub
Monday - Sunday: 5AM-9PM
Delivery Window: 12:30PM-3:30PM
Toowoomba Click & Collect Hub
Monday - Sunday: 5AM-9PM
Delivery Window: 9AM-12PM
Hervey Bay Click & Collect Hub
Monday - Sunday: 5AM-9PM
Delivery Window: 10AM-1PM
SUNSHINE COAST
Warana Click & Collect Hub
Mon-Fri: 8:30AM-6PM
Sat: 9AM-5PM
Sun: 10AM-4PM
Delivery Window: 9AM-12PM
Alexandra Headland Click & Collect Hub
Mon-Fri: 8:30AM-6PM
Sat: 9AM-5PM
Sun: 10AM-4PM
Delivery window: 9:30AM-12:30PM
Noosaville Click & Collect Hub
Mon - Sun: 24/7 access
Delivery Window: 10AM-1PM
Caloundra Click & Collect Hub
Mon-Sun: 9AM - 5PM
Delivery Window: 9AM-12PMCoolum Click & Collect Hub
Mon-Fri: 5am - 9pm
Sat: 5am - 9pm
Sun: 5am - 9pm
Delivery Window: 10AM-1PMSmithfield Click & Collect Hub
Monday - Sunday: 5AM-9PM
Delivery Window: 9AM-12PM -
Osborne Park Click & Collect Hub
Monday to Friday - 8am - 5pm
Saturday 9am - 2pm
Sunday Closed
Delivery Window: 10AM - 1PMSouth Fremantle Click & Collect Hub
Monday to Friday - 8am - 5pm
Saturday 9am - 2pm
Sunday Closed
Delivery Window: 10AM - 1 PM
Margaret River Click & Collect Hub
Monday to Sunday 5AM-9PM
Delivery Window: 10AM - 1 PM -
Aldinga Click & Collect Hub
Monday to Friday - 8am - 5pm
Saturday 9am - 2pm
Sunday Closed
Delivery Window: 9Am-12PMTorrensville Click & Collect Hub
Monday to Friday: 5AM - 9PM
Delivery Window: 9AM-12PM
Online Ordering
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Here you will find the link to access your online customer portal along with a PDF user guide.
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Soiled Returns
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Available for customers who receive a Delivery. Soiled returns can be made at the time of your fresh linen delivery.
There may be times when you require a soiled only collection. This can be booked using your online ordering profile. Below is a guide on how to book a soiled only collection.
How to book a Soiled Collection Only (Click & Deliver) (PDF)
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Our collection hubs are a seamless way to collect & return linen at your convenience.
To ensure same day scanning of your linen, Soiled Returns must be made prior to 12 noon Mon - Fri*. Any soiled returned after this time will be scanned in the following day.
Note: Soiled return scanning does not occur on Saturday and Sunday when returned to a collection hub.
**Sites that are open for collection on a Sat scanning will occur same day. -
Our Self Serve Linen Hubs allow you to scan the linen in & out at the Linen Hub location.
Linen returned to a Self Serve linen Hub and placed in the Return Chute will be scanned off your account the same day.
How to use the Self Serve Linen Hub
Understanding Billing & Reporting
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The invoice created each week is calculated from the quantity and type of linen and the number of days the linen has been held by the customer.
Invoice value equals:
Item volume x item rate x number of days held
See below for 'How to Read your Invoice'.
Invoices are payable weekly. The invoice value reflects transactions up to and including the prior Sunday.
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Invoices are issued each Tuesday for the previous billing period Mon - Sun.
Copies of your invoices can be found inside your Customer Portal.
Note: Monthly you may receive a second invoice which is for the last few days of the month.
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If you are not able to find the answer to your question in this portal you can contact our dedicated Customer Care team. Details at the top of this page.
To support you in having your question answered prior to your direct debit being processed, please contact us prior to each Thursday to ensure that in the event of an adjustment it can be made prior to direct debit of the customer account.
For timely resolution of questions please raise them within 7 days of receiving your invoice.
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Your Aged Linen Report is a valuable tool to provide a clear overview of your current stock, including the quantity of items you’ve held and the duration they’ve been in your business.
Your Aged Linen Report will help you easily track these details and gain a better understanding of your linen usage and associated costs.
How to Read Your Report:
Product Column: Displays the items currently onsite.
Days Column: Indicates how long each item has been on your premises.
Important Reminder: All items listed in this report appear on your weekly invoices. If you no longer have any items listed, please let us know so we can update your account, stop the daily hire charges, and issue replacement invoices as necessary.
Reject Linen
Despite our stringent quality controls, there may be instances where some SPL Linen items have quality flaws.
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To facilitate the credit process:
Place the reject linen into a reject linen bag and return to the hub.
Complete an online reject linen form.
All items assessed as meeting the criteria for ‘reject’ linen will be credited the pick up price and 3-days rental charges.
Should you have any further questions or need assistance, please do not hesitate to contact us.
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To facilitate the credit process:
Place the reject linen into a linen bag separate from other soiled and book a reject linen collection via your online ordering portal Bundle Connect.
Complete an online reject linen form and place a copy of this paperwork with your rejects ready for our team to collect.
All items assessed as meeting the criteria for ‘reject’ linen will be credited the item fee and 3-days rental charges.
Should you have any further questions or need assistance, please do not hesitate to contact us.
Aged Linen
Managing Aged Linen
Helpful Resources
Hospitality Resources
Frequently Asked Questions (FAQs)
For any questions, or if you require any additional information, your local Customer Care team is here to support. Please contact them on 1300 038 222 or via email here
Self Serve Linen Hub
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Using a unique ID Card you will have access to the Linen Hub 24 hours a day, 7 days a week to choose the linen you need. The Hub will automatically display the number of linen items you are taking on screen before you leave. When you have finished with the linen, simply place it in the return chute (and collect freshly laundered linen for your next booking, if needed). It’s that simple!
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The Linen Hub is not available from 11pm - 5am.
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SPL Customer Care is available for our Linen Hub customers Monday to Friday 8am to 5pm and Saturday and Sunday 9am to 2pm on 1300 038 222 or via email at dailyhire@splservices.com.au
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Our delivery schedule is by demand. The Linen Hubs use RFID technology so we know exactly what linen is moved in and out of the Hub each day. The stock levels are monitored to ensure that we never run out of linen and if a Hub has a higher than usual use and stock levels are getting low, we will endeavour to schedule extra deliveries. Our priority is to ensure all items are always available.
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If something doesn’t look right when you are in the Hub, we will not automatically invoice you for the linen you take. We will receive an alert that shows you attended our Linen Hub, and something went wrong. Sometimes this can be a human error, or it could be something else. We will investigate this using the camera footage from the Hub and the scanning records, and we’ll let you know why it happened.
If you think it may have been a human error whilst checking out, such as leaving the doors open between the Clean Linen room and the scanning point, we ask you to please re-visit how the Linen Hub works here and follow the instructions of use for linen pick up and scanning at the Hub. We will issue you with a manual invoice for the linen you picked up at this time. We will also calculate the rental period based on the average length of hire in your area.
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Weekly invoices will be issued for the previous weeks linen hire (every Monday) and are subsequently due within 7 days. If you have set up a direct debit, payment will be taken on the due date. At the end of the month, you may receive a second invoice to finalise the month’s end.
Video: Watch the ‘How to read my Linen Hub invoice’ above.
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You can nominate to receive a summary report or a full customer reconciliation report with your invoice when you set up an account. You can change this at any time by contacting SPL customer care.
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Let us know quickly! As you are charged a daily rental price until the item is returned you will continue to be charged until we are advised of the loss. Once you tell us, we will charge as loss of linen and the daily rental charge will stop. If you are unable to return any items (for any reason), please let us know as soon as you know so we can stop the daily rental charge. This is obviously something we would both like to avoid. If we can assist your team in any way to ensure and encourage linen returns, please let our service teams know.
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Replacement Price (25/01/2023)
Linen Bag $5.00
Tea Towel $2.00
Face Towel $2.00
Bathmat $10.00
Hand Towel $4.00
Bath Towel/Sheet $15.00
Pool Towel $15.00
Pillowcase Standard $5.00
Pillowcase King $5.00
Sheet Single $24.00
Sheet Queen $24.00
Sheet King $24.00
Top Sheet Single $34.00
Top Sheet Queen $34.00
Top Sheet King $34.00
Doona Cover Single $55.00
Doona Cover Queen $55.00
Doona Cover King $55.00
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Sometimes linen with quality flaws can be placed in the Hub despite our quality controls as linen processing is highly automated. If you see this prior to checking out, please place the flawed linen in the reject basket provided in the Clean Linen room of the Hub. If you notice the flaw after you have left the Hub, then follow this procedure:
Place the flawed linen in our red linen bags provided in the Hub.
Attach SPL’s reject form to the linen bag.
Place the reject bag in the returns chute.
SPL will review the rejected linen and a credit will be provided as per the reject policy listed in your service agreement with us.
Click & Collect / Deliver
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Click & Collect allows you to pre-order your linen online, choose a pickup time, and collect it from your nearest Linen Hub. When you’re done, return the soiled linen and exchange it for freshly laundered stock if needed.
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Each Click & Collect Location has its own collect times. Please review your local collection point below. As we expand this service, we will extend the hours that collection is available.
Melbourne
8am – 5pm Monday to Saturday
Albury
8am - 3pm Monday to Friday
Colac
8am – 3pm Monday to Friday
Warrnambool
8am – 3pm Monday to Friday
Adelaide
8am - 3pm Monday to Friday
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Please review the Click & Collect Locations above.
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Click & Collect ordering is online using our ordering system. Here you select your linen and the day of collection.
For Delivery Orders:
Please place orders at least two days in advance (before 5pm). For example, if you require delivery on Wednesday you will need to submit your order by 12 noon 48 hours in advance.
For Non-Delivery (Click and Collect Orders):
Orders can be placed by 12 noon 48 hours in advance.
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We provide a delivery service for customers from locations where we offer Click & Collect / Deliver services.
Speak with our team about delivery days and costings for your region.
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Return your soiled linen during your next collection or book a return only slot via our online booking system.
If you have chosen to have your order delivered, our SPL drivers will also pick up your soiled linen at the same time and return it to SPL.
Remember you can return soiled linen at any time during our Click & Collect operating hours. Just book it in so we know when to expect you.