Need support?

For any queries please do not hesitate to contact the SPL Customer Care team on 1300 038 222.

Our Office hours are 8am-5pm Monday-Friday and 9am-2pm on Weekends and Public Holidays.

The best way to contact SPL is by email. Each email is registered in our system and ensures a quick response. We’re able to track this to ensure your issues are resolved and that we address the root cause of any problems raised. 

Need help a little more quickly?

Live Chat

For online assistance, access our live chat feature on our website to connect with our Customer Care team. Available 7-days a week, our live chat ensures you get real-time support for any enquiries or issues you may have. Access live chat here and one of our friendly team will be ready to help you.

By Phone

You can call us on 1300 038 222. You’ll reach one of our local team members or you may reach one of our team members in another state. Wherever they are, they’ll be able to help you so please ensure you give them as much information as possible. 

If you reach voicemail, please leave a message and we’ll call you back as soon as we can. Each voicemail is also registered on our system so we can better track and resolve your queries. 

We aim to respond to you within an hour but sometimes, especially in peak periods, it may take a little longer.  

Contacting Customer Care Process (PDF)

Escalation Process

We kindly request that you contact Customer Care first as we can action your requests in a timely manner. All enquiries via the 1300 number and email are recorded to ensure we don’t miss your enquiry.

If an issue requires escalation we will follow the below process. Depending on your account, you will have an individual escalation process that you can utilise at anytime.

1. Customer Care Team

2. Account Management Team

3. National Sales Manager (Accommodation, Health or Mining, Daily Hire)

4. General Manager, Sales & Marketing