Closing Your Linen Hub Account

Offboarding

Account Closure Request Form

Account Closure Process

If you decide to close your Linen Hub Account, we'll help you offboard with little fuss, whilst ensuring all SPL Linen Hub assets are returned to circulation. 

Customer Notification 

  • You must send us notification of termination of supply, following the written notice requirements in your Terms & Conditions (30 days). This simply allows us ample time to ensure all assets are returned and payments finalised. Please complete an Account Closure Request here.

  • Return all SPL Linen Hub linen on your site. We can assist with a soiled collection (additional charges may apply) or return linen to one of our Collection Points or Self Serve Linen Hub locations.

  • SPL will deactivate your online ordering account (Bundle Connect).

  • After all soiled linen is confirmed as returned we will do a final review of your account and provide you with a final Aged Linen Report detailing any unreturned linen and make the relevant adjustments on your account to issue any replacement invoices.

  • Once all SPL assets have been returned, and any outstanding payments have been made, your account will be closed. 

    Important

  • A member of our Linen Hub team will contact you within 5 business days of receipt of your Account Closure Form. 

  • All daily hire rental invoices are required to be paid whilst we finalise your account. 

  • If you have linen on your account a report will be provided to you showing outstanding items. 

  • A linen collection will be arranged if required.  

  • Final invoices will be issued including any replacement invoices. 

  • Payment of final invoice(s) is required within 7 days. Following receipt of payment your account will be closed. 

  • Should you wish to reopen your account please contact us. You may be required to re-register. 

    If you have any questions during this process, don’t hesitate to reach out, we’re here to help.

    By following this offboarding process, you can ensure a seamless transition for your property. 

Change of Ownership

When a property or business changes ownership, the Linen Hub account must be updated to ensure accurate billing and linen tracking.

Step 1: Notify Linen Hub of Ownership Change

  1. The current account holder must complete an Account Closure form.

  2. SPL will confirm receipt and issue registration forms to the new owner for completion and account set up.

Step 2: Choose a Transition Date

Return All Linen

  1. The outgoing owner must return all linen to Linen Hub.

  2. A final collection date must be confirmed with Linen Hub.

  3. Once all linen has been returned and scanned, the account will be closed and any outstanding invoices processed.

  4. Any unreturned items will be invoiced as replacements to the outgoing account holder.

Step 3: Confirmation

  1. Linen Hub will confirm in writing once the change of ownership has been processed.

  2. The new owner will receive updated account details, terms, and contact information for ongoing support.

Change over of linen

When transitioning to new ownership, all linen must be returned. On the day of handover, all existing linen should be removed from the property and returned to allow for new items to be delivered. This is a seamless process that our team can assist you with any questions.