5 EASY STEPS
TO GET STARTED WITH LINEN HUB

STEP 1
ACCOUNT REGISTRATION

Register for your account below - takes less than 10 minutes.

STEP 2
ACCOUNT SET UP

Receive confirmation via email
when your account is set up in our system.

Allow between 24 - 48 hours Mon-Fri.

STEP 3
WELCOME: GETTING STARTED

Receive a welcome onboarding email from our team with details about getting started.

Accessing the Hub:

Receive via email your personal access code to enter/exit the Hub for collections and returns.

Online Ordering:

Receive via email an invitation to our online ordering portal Bundle Connect - once accepted, you will be able to start ordering.

CLICK & COLLECT/DELIVER

STEP 4

PERSONAL ONBOARDING

PLACING ORDERS

  • Place your first order and select your collection/delivery day

  • Order cut off times available via your online help centre Into the Fold.

  • Receive email confirmation when you order is on its way to your location / selected Hub.

SELF-SERVE

COLLECTING/RETURNING LINEN

  • Head to the Hub when you need linen and use your access code to enter.

  • Place all linen on the foyer counter for scanning onto your account before exiting

  • Returning Linen:

    Use your access code to open the soiled returns chute and pop your linen inside.

STEP 5
ONGOING

Access everything you need to manage your account via our Linen Hub Online Help Centre.

Invoicing:

Weekly invoices received each Tuesday for the previous week.

Reporting:

Weekly reporting issued via email each Tuesday for the previous week.

FAQS

    • Self Serve: There is no minimum order required for Self Serve.

    • Click & Collect: There is no minimum order required for Click & Collect.

    • Click & Deliver: Minimum order quantities may apply depending on your location and linen requirements.

  • Once we receive your online account registration we can usually have you set up and ready to start ordering / collecting within 24 hours (Mon-Fri).

  • Simply return your used linen to the Linen Hub to the designated returns area and the system will log them as returned through our scanning process. Exchange it for freshly laundered items when needed.

    Click & Deliver: Have your soiled linen ready for pickup during your scheduled delivery. Alternatively, drop it off at one of our convenient Linen Hub locations.

  • Easily manage your account, orders and collections through our Customer Portal and mobile app. If you need further assistance, our customer care team and live chat service is available to help here